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Lead Digital Product Manager
Wells Fargo     Chandler, AZ 85286

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

**About this role:**

Wells Fargo is seeking a Lead Digital Product Manager in Digital Product Management and Experience Design as part of Strategy, Digital and Innovation. Learn more about the career areas and lines of business at .


The **CB CIB Digital** group manages customer-facing digital channels supporting Commercial Banking and Corporate & Investment Banking businesses and several enterprise digital channels. Our mission is to deliver value to our customers and our business partners by providing best-in-class digital experiences. We put our customers at the center of every decision we make by focusing on their needs, being a leader in digital solutions and keeping things simple. We bring together a unique set of experts in digital product management, design, research, analytics and fraud prevention.

The **CEO Transformation** team within CB CIB Digital is looking for dynamic Senior Product Managers who will be focused on building and evolving new digital experiences for the flagship Commercial Electronic Office (CEO®) Online portal, in support of all products and services that support the Wholesale banking customer's digital experience with Wells Fargo.

The responsibilities of **Channel Product Manager** are broad and deep: strategizing, prototyping, building, and evolving digital experiences that factor in use cases across multiple stages of a customer's journey, variations by customer segment and business needs, client-centric experience, scalability across browsers, operating systems and devices, responsive design, accessibility, new and existing technologies, standards for interaction with customers, authentication modalities, application and integration strategy, business processes, data management, information security, and risk management controls.

Some current projects include:

+ Commercial portal redesign, to take our portal into the future and beyond, the next level

+ New innovative digital experiences and large scale initiatives evaluating new technologies to implement across our channels and platforms

+ New portal and application strategy and consulting with our LOB partners

+ Customer experience feedback gathering and understanding to incorporate across our channels and services

+ Usability testing, customer feedback, A/B testing

+ Responsive design across mobile devices and other touch enabled interfaces.

+ Ensure our new solution meets our browser strategy/standards, accessibility, standards and guidelines for all internet channel interactions with our customers.

+ Special projects that span the channel and product online experience, such as involvement in setting up a testing and prototyping lab using mobile devices.

The Digital Consultant would be expected to provide analysis, strategy, and recommendations. As well, lead one or more of the efforts for the **CEO Core Experiences & Platform** group; utilizing knowledge of new technologies and how they affect our customers and our digital properties, as well as how new user experience concepts \ should be used to our customer's benefit.

The successful candidate will bring deep product management experience especially around building new experiences, well-rounded analytical and business skills, communication skills, leadership capabilities, and a flexible teamwork approach.

**In this role, you will:**

+ Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact

+ Act as key participant in large-scale planning

+ Review and analyze complex digital strategy for product/functionality/experience area

+ Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors

+ Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements

+ Lead a broad team of digital professionals to meet deliverables and drive new initiatives

+ Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals

+ Potentially lead projects, teams or serve as a peer mentor

**Required Qualifications, US:**

+ 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ A BS/BA degree or higher

+ Ability to translate business needs into complex analysis, designs and recommendations. Uses analysis to identify and define business requirements, while supporting the validity of the final product

+ Strong relationship development skills

+ Ability to work and influence successfully within a matrix environment and build effective business partnerships with all level of team members

+ Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

+ Experience in product management/development, program management, strategy, marketing and/or related position, technology-dependent environment in financial services or related industries

+ Excellent verbal, written, and interpersonal communication skills

+ Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting, and SharePoint) skills

+ Self-starter and highly motivated for success

+ 10+ years of digital, product management, banking industry or financial services industry experience

+ Demonstrated success in end-to-end product or channel management experience, from discovery through execution; 2-3 years' experience developing strategy, roadmaps, business cases for a product or service

+ Experience leading major online customer programs, and experience with significant platform/product redesign definitions and launches

+ Previous experience launching new products or product enhancement within an Agile framework

+ Experience leading large cross-functional initiatives spanning across multiple functions and multiple lines of business

+ Previous third party platform integration

+ MBA preferred but not required

+ Advanced negotiation skills both with internal and external stakeholder


**Pay Range**

$115,900.00 - $206,100.00 Annual


+ Information about Wells Fargo's employee benefits

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


**Req Number:** R-142898-1

**Updated:** Tue Jul 12 11:01:19 GMT 2022

**Location:** Chandler,Arizona

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Job Details

Employment Type

Full Time