Azpipeline org

Human Services

Loan Counselors

Provide guidance to prospective loan applicants who have problems qualifying for traditional loans.

Salary Breakdown

Loan Counselors






Entry Level





Mid Level





Expert Level





Current Available

Loan Counselors


Current Available Jobs

Sample Career Roadmap

Loan Counselors

Supporting Certifications

 Coconino Community College

 Northern Arizona University

Degree Recommendations

 Arizona Western College

 Gateway Community College (MCCCD)

 Gateway Community College (MCCCD)

 Phoenix College (MCCCD)

 Phoenix College (MCCCD)

Top Expected Tasks

Loan Counselors

Knowledge, Skills & Abilities

Loan Counselors

Common knowledge, skills & abilities needed to get a foot in the door.




English Language


Customer and Personal Service


Computers and Electronics




Reading Comprehension


Active Listening




Critical Thinking




Oral Comprehension


Written Comprehension


Deductive Reasoning


Oral Expression


Problem Sensitivity

Job Opportunities

Loan Counselors

  • Financial Aid Administrator- AZ- Student Financial Services
    Midwestern University    Glendale, AZ 85304
     Posted 5 days    


    Summary: Under the immediate supervision of the Assistant Director of Student Financial Services, the Financial Aid Administrator works directly within all aspects of financial aid, ensuring compliance with Federal, State and Institutional rules and regulations, with an emphasis on communication and customer service.

    Essential Duties and Responsibilities

    + Counsel and advise students regarding eligibility, available aid options based on program/class, application procedures, cost of attendance, keeping indebtedness low through money management, financial planning; individualizing information based on the particular needs and situation of the student/family;

    + Provide exceptional customer service to students/families and campus faculty/staff;

    + Respond to questions, inquiries or requests from students by phone, in person, virtually or email;

    + Calculate and package financial aid awards based on student class/budget; validate eligibility for federal, institutional or other aid;

    + Perform verification and/or other monitoring required by federal regulations, institutional policy and other governing agencies as applicable;

    + Review institutional and outside scholarship applications and make recommendations to the Director;

    + Administer and oversee the awarding of institutional and private grant/scholarship programs;

    + Research, coordinate, process, award and document external grants/scholarships for all programs;

    + Manage ISIR data; processing corrections, changes/updates through FAA Access to CPS Online or other systems;

    + Originate loan applications (Direct, Private, Institutional or other) processing via CX-10, and process electronically through COD, ECSI, ELM, or other systems accordingly;

    + Troubleshoot and resolve loan issues utilizing CX-10, COD, and/or Servicers;

    + Maintain working knowledge of various federal websites for monitoring and informational purposes (COD, CPS, NSLDS, IFAP, etc);

    + Read, comprehend, comply with and maintain knowledge of federal, state, and institutional policies and regulations;

    + Assist in reconciliation of Federal and/or other aid;

    + Repackage aid; e.g., calculate and process loan revisions/refunds to lenders/servicers due to change in students’ awards and/or enrollment status;

    + Create and analyze various reports to verify eligibility and maintain compliance for all aid types under federal and institutional guidelines; notify students of changes in eligibility or award amount supporting best possible outcome for students;

    + Calculate and prepare check requisition for refund of monies to students/lenders/servicers;

    + Administer all aspects of the Federal Work-Study Program; participate in outreach activities, manage job postings, process new hire packets, payroll, reconcile/balance FISAP quarterly/annually;

    + Review and process budget appeals, and make recommendations to the Assistant Director for consideration of approval/denial through the Director and/or Budget Appeal Committee;

    + Assist in updating financial aid publications, applications, forms, Policy and Procedure manual, Catalog and website information, and other materials as necessary;

    + Interact effectively as a member of a productive team and work collaboratively with other departments;

    + Front desk coverage as needed.


    + Assist with the development, coordination and delivery of presentations, including Sensible Strategies workshops and events (i.e. budgeting, midpoints and exits);

    + Perform one-on-one or group presentations and counseling sessions with all students (incoming, inactive/active and graduating students), occasional after ‘business’ hours may be necessary;

    + Conduct financial aid presentations for prospective students and other relevant presentations as assigned.


    + Attend training and professional development workshops/seminars/webinars;

    + Complete CPFM training within six months of employment; maintain CEU credentials annually.

    Other Duties:

    + Assist with various projects and other duties as assigned.

    Supervisory Responsibilities

    This job has no supervisory responsibilities.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Attention to detail a must. This individual must have the ability to work in a constant state of alertness and safe manner. This individual must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    Bachelor’s Degree required with a minimum of two years’ experience in higher education, in student financial aid or similar position.

    Computer Skills

    Intermediate to advanced knowledge of Microsoft Word, Office, Excel and PowerPoint; a working knowledge of CX-10 and ELM is highly preferred. Must possess a working knowledge of the Department of Education websites/systems (i.e., COD, CPS, NSLDS, IFAP, etc).

    Language Skills

    Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of students, spouses, parents and employees of MWU.

    Reasoning Ability

    Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Mathematical Ability

    Intermediate skills: Ability to calculate figures and amounts such as discounts, interests, commissions and proportions, percentages, area, circumference and volume.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand. The employee is regularly required to walk; reach with hands and arms. The employee is frequently required to sit, Use hands to finger, handle or feel; talk and hear. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

    Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and the Arizona Equal Pay Acts




    + minimum of two years’ experience in higher education, in student financial aid or similar position.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    Employment Type

    Full Time

  • Bilingual Financial Aid Advisor - REMOTE
    Universal Technical Institute    Phoenix, AZ 85067
     Posted 9 days    

    The Financial Aid Advisor delivers on our commitment of Service Excellence by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, their families and other influencers as they move through the financial aid process. A successful candidate will enjoy working collaboratively in a fast paced environment, be detail oriented with strong follow-up skills, and communicate in a friendly and compassionate manner.

    Advisors are typically assigned to either future students or active students. Those that support future students are focused on ensuring those students are prepared to start school. Those that support active students focus on ensuring students have the support they need while attending school.

    + Supports students through initial and ongoing student contact, ensuring financial aid and other sources of aid is secured, and making certain all required paperwork is submitted.

    + Provides the best possible experience for students during every interaction by displaying compassion, composure, and offering compelling reasons to complete next step within proper timeframes.

    + Recognizes hidden issues and offers creative solutions to assist students in addressing barriers to starting or continuing in school.

    + Positions the value of UTI by matching UTI benefits to student/influencer needs and values; confirm value and gains agreement.

    + Ensures all processing related to students’ financial aid are administered accurately and timely and in compliance with state and federal regulations.

    + Navigate students/influencers through the financial aid process by clarifying process steps, reviewing where they are in the overall process.

    + Educates students on federal aid borrower’s rights and responsibilities, FAFSA completion, loan acceptance/denial, scholarships and alternative funding options that help resolve financing issues.

    + Works proactively with Admissions, Students Services, Education, Employment Services and Accounting teams to support the needs of students and improve operational outcomes such as show rate, retention, persistence and overall student satisfaction.

    + Executes the appropriate contact strategy and ensures that all students receive the proper follow up and achieve the appropriate milestones in the financial aid process.

    + Manages an assigned workload load of students through a variety of tools and processes.

    + Future Advisors work closely with Admissions Representative and students to fully understand each student’s situation and indicators to determine the student’s likelihood of starting school and to develop an accurate projection of the upcoming starts.

    + Active Advisors work closely with Student Affairs Advisors, Education and students to fully understand each student’s situation and indicators to determine the student’s likelihood of continuing the education and graduating.

    + Other duties as assigned.

    Education / Experience

    + High School diploma or GED required. Some college courses preferred.

    + 3 years of experience in customer service or sales

    + 2 years Financial Aid experience preferred


    + Computer Skills (Word, Excel and SharePoint)

    + Customer Service Skills

    + Organization Skills

    + Professional communication Skills (verbal and written)

    + Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment

    + Bilingual Spanish


    + Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday

    + Must be able stoop, kneel, crouch, or crawl 5% or less of the workday

    + Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday

    + Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.

    + Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

    Work Environment

    + Work is performed indoors in a climate-controlled environment.

    Job ID: 2022-3067

    External Company Name: Universal Technical Institute

    External Company URL:

    Street: 4225 E Windrose Drive, Ste 200

    Telecommute: Yes

    Employment Type

    Full Time

  • Financial Assistance Advisor - Remote
    ECPI University    Phoenix, AZ 85067
     Posted 10 days    


    This is a remote position.

    Transform your Career at ECPI University

    Since 1966, ECPI University’s dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals ready to make a difference in people’s lives.

    With your hard work, ECPI University will provide full-time employees with great benefits including:

    + Competitive compensation & benefits plans including 401(k) participation with potential annual employer contributions.

    + Our Tuition Scholarship program is eligible to employees and their immediate family members after 90 days of employment.

    + Additionally, you will work alongside talented professionals to help our students change their lives through education.

    If you are seeking a stable work environment, comprehensive training, personal and professional growth opportunities, and job satisfaction knowing your work makes a positive difference in people’s lives, we would love to hear from you and discuss the opportunity.

    ECPI University is proud to be an Equal Opportunity Employer.


    • Advises students, using remote technologies (Zoom, Microsoft teams), about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.

    • Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.

    • Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.

    • Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.

    • Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.

    • Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.



    • Bachelor’s degree preferred.

    • 2-3 years of related experience.

    • Any equivalent combination of education, experience, and/or training.


    • Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets).

    • Proficiency in Microsoft Office

    • Proficiency in CampusVue Student database, preferred.

    • Well-developed oral and written communication skills.

    • Excellent organizational and analytical skills.

    • Ability to quickly master new methodologies, technologies and systems.

    • Ability to handle a high pressure environment with significant timeline pressures.

    • Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service.

    • Ability to work independently and with a team as well as with various constituents.

    Working Remote/Home Requirements:

    • Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.)

    • Must adhere to set schedule

    • Continuous/active communication with managers and co-workers

    • Must have the following resources at home:

    • Dedicated office space that can accommodate dual monitors, computer, and VPN device

    • A hard wired (from the computer to the internet router/modem) High speed internet with:

    • A minimum of 6 Mbps download speed and 1.5 upload speed

    • Latency/Ping must be @ 40-45ms or lower

    • Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire)

    Join our Talent Community! (\_iframe=1&hashed=-336114574)

    Requisition ID2022-8448

    # of Openings10

    Employment StatusFull Time

    Posted Date2 months ago(9/14/2022 1:11 PM)

    Job FamilyOffice/Clerical

    CompanyECPI University



    CountryUnited States

    Employment Type

    Full Time

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