Fraud Examiners, Investigators and Analysts

**Summary:**

The Influence Operations team is dedicated to protecting the users of the Facebook family of applications (e.g. Facebook, Instagram, WhatsApp, Oculus) from advanced threat/nation-state actors. Our investigators must possess deep knowledge of advanced threat actors (including their tactics, techniques, and procedures) as well as an understanding of the overall threat landscape and geopolitical climate. Using this knowledge, we leverage a variety of data sources including internal data, open-source intelligence, and other external data sources to detect and track adversary groups both on and off the Facebook platform. In order to be successful, our investigators must be able to extract, assimilate, and correlate a wide variety of data to not only track known activity but also to surface previously unidentified activity and develop novel and effective strategies to disrupt attackers. This cross-disciplinary position will require technical investigative skills; a successful candidate must pass a scripting interview and will be expected to be comfortable with various technical skills relevant in the field.

**Required Skills:**

Security Engineer Investigator - Influence Operations Responsibilities:

1. Proactively hunt for threats and undetected abuse by leveraging internal data, open-source intelligence, and third party private intelligence

2. Investigate complex cases to understand in granular detail how abuse is occurring and attribute the person(s) responsible. Identify and implement appropriate online and offline enforcement strategies to mitigate harm both in the current case and from similar forward-looking abuse

3. Identify areas of opportunity for investigative automation. Build and adopt notebooks and other repeatable flows that can be adopted cross-team

4. Research how threats from state actors show up within the ecosystem and deeply understand how abuse manifests. Discover and clearly explain emerging threats and trends, with an emphasis on geopolitical, cultural or societal-specific differences where appropriate

5. Analyze and interpret large datasets to advance investigations, quantify trends or support findings

6. Identify effective strategies to prevent or disrupt abuse at scale. Consult on the design of countermeasures to affect those strategies

7. Take a leadership role in suggesting, prototyping, and teaching novel investigative techniques

8. Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

**Minimum Qualifications:**

Minimum Qualifications:

9. Experience working with Python, PHP or similar scripting languages

10. Proven experience conducting large scale data analysis and utilizing big data tools such as Jupyter Notebook, Maltego, Palantir, etc

11. 3+ years work experience in government, intelligence organization, cyber security, and/or private sector security investigations and intelligence

12. Adept at queries and presenting findings

13. Experience investigating and acting on high-impact threats

14. Experience prioritizing and executing with minimal direction or oversight

**Preferred Qualifications:**

Preferred Qualifications:

15. Experience working or managing projects that have enterprise-wide impact and/or multi-organization cross functional stakeholders

16. Experience working with a team spanning multiple locations/time zones

17. Familiarity with sophisticated advanced persistent threat actors

18. Experience with open source investigation techniques and familiarity with a variety of internet research tools

19. BS/MS or equivalent experience in Computer Science, Information Systems, Intelligence Studies, Cybersecurity or related field

**Public Compensation:**

$173,000/year to $241,000/year + bonus + equity + benefits

**Industry:** Internet

**Equal Opportunity:**

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

**Job Description**

**Remote:** This position can be performed remotely most of the time, but the employee may be asked to come onsite approximately four times per year.

**The Role**

Vacancy supporting Springhill Assembly Plant at Spring Hill, TN or Wentzville Assembly at Wentzville, MO.

The Employee Relations Investigator will perform investigations of misconduct, and/or violations of policy. The Investigator will work closely with the HR Policy and Compliance & Special Investigations leadership in investigative efforts of suspected violations including, but not limited to, discrimination, harassment, retaliation, bullying, and violations of our Winning with Integrity policy.

**What You'll Do**

**Subject Matter Requirements:**

+ Develop investigative plans; execute and document work in accordance with professional standards

+ Communicate investigation results clearly and timely to all constituencies.

+ Work cross functionally with HR, Audit, Security, Operations, and other constituencies

+ Collaborate with Policy team ongoing on items such as determining necessary proactive training efforts and equity in employment action

**Department Overview:**

As a member of the HR Policy and Investigations team, you will strive to be a role model for the Company by supporting the delivery of high-performance services with high integrity. The HR Policy and Investigations teams’ objectives are to deliver timely, best-in-class business advisory and services in close collaboration with business partners to accomplish their objectives while simultaneously protecting GM’s high standards of HR, legal, ethical, and financial integrity. Each member of this team, including Managers, are expected to adhere to these standards:

· Workplace and Product Safety

· Compliance & Ethics

· Strategic Partnering

· Responsive & Accountable

· Real-time Transparency and Communication

· Superior Work Product Quality

· Strong Work Ethic

· Controlling Costs

· Company and Industry Knowledge

· Teamwork

**Additional Job Description**

**Your Skills & Abilities (Required Qualifications)**

+ Bachelor's degree and/or minimum of 5 years of professional experience in HR, Legal or Security

+ Managerial courage demonstrated through effective, direct, and respectful communication

+ Ability to collaborate, build relationships, gain credibility, and partner effectively with others up and down a matrixed organization

+ Strong verbal and written communications

+ Perform investigations of alleged misconduct at the direction of Leadership

+ Aptitude for critical thinking and succinctly presenting the best course of action

+ Exceptional organizational, analytical, leadership and interpersonal skills

+ Ability to identify and develop sources of information relative to the subject of the investigation

+ Conduct effective informational and interrogatory interviews

+ Evaluate systems of internal control and related procedures

+ Recommend changes in investigative process to improve efficiency/effectiveness while maintaining the highest quality standards

+ Maintain open, honest, and timely communication with personnel involved in investigations/projects

+ Ensure confidentiality of sensitive information is maintained

+ Ability to conduct research using multiple information and data sources

+ Excellent computer skills, including advanced use of Microsoft Office suite

+ Ability to investigate objectively

+ Strong interpersonal skills used to build rapport with all parties involved

**What Will Give You A Competitive Edge (Preferred Qualifications)**

+ Knowledge and understanding of automotive industry environment and business needs is a plus

**Compensation:**

+ The expected base compensation for this role is $80,982 - $129,361. Actual base compensation within the identified range will vary based on the factors relevant to the position.

+ **_Bonus potential:_** an incentive pay program offers payouts based on company performance, job level and individual performance.

**Benefits:**

GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Benefits Overview**

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

• Company and matching contributions to 401K savings plan to help you save for retirement;

• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

• Tuition assistance and student loan refinancing;

• Discount on GM vehicles for you, your family and friends.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

**Equal Employment Opportunity Statements**

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

**Our Company (https://search-careers.gm.com/en/working-at-gm/)**

**Our Culture**

**How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)**

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

**Explore our global location** **s**

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

WARNING: Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Elevance Health requires a completed online application for consideration of employment for any position. We will never ask you for a credit card, send you a check, or ask you for payment as part of consideration for employment.

**Investigator Sr (US)**

+ Job Family: Enterprise Operations

+ Type: Full time

+ Date Posted:Jun 29, 2023

+ Req #: JR77640

**Location:**

+ NY, NEW YORK

+ National +50 Miles away from nearest PulsePoint

**Description**

Position: Investigator Sr

Location: New York state; National within 50 miles from nearest PulsePoint

Schedule: Flex 1 (0-3 days per month in the office)

Job Summary

Responsible for the independent identification, investigation and development of complex cases against perpetrators of healthcare fraud in order to recover corporate and client funds paid on fraudulent claims.

Primary duties may include, but are not limited to:

+ Claim reviews for appropriate coding, data mining, entity review, law enforcement referral, and use of proprietary data and claim systems for review of facility, professional and pharmacy claims.

+ Responsible for independently identifying and developing enterprise-wide specific healthcare investigations and initiatives that may impact more than one company health plan, line of business and/or state.

+ May interface internally with Senior level management and legal department throughout investigative process.

+ May assist in training of internal and external entities.

+ Assists in the development of policy and/or procedures to prevent loss of company assets.

+ May be called upon to represent the Company in court proceedings regarding research findings.

+ Health insurance experience required with understanding of health insurance policies, health insurance claims handling and provider network contracting.

+ Develops and maintains a high degree of rapport and cooperation with the Federal, State and local law enforcement and regulatory agencies which can assist in investigative efforts.

Requires a BA/BS and minimum of 5 years related experience in healthcare insurance and healthcare insurance investigation, law enforcement; or any combination of education and experience, which would provide an equivalent background. Professional certification of CFE, AHFI, CPC, Paralegal, RN, JD or other job related designation preferred. Knowledge of Plan policies and procedures in all facets of benefit programs management with heavy emphasis in negotiation preferred.

Preferred Knowledge/Experience

5 years' experience in healthcare field working in fraud, waste and abuse investigations and audits; 5 years of insurance claims investigation experience or professional investigation experience with law enforcement agencies or

7 years of professional investigation experience involving economic or insurance related matters.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $73,360 to $126,546

Locations: California; Colorado; Nevada; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY; Washington

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws _._

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

**Be part of an Extraordinary Team**

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

EEO is the Law

Equal Opportunity Employer / Disability / Veteran

Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.

+ EEO Policy Statement

+ Know Your Rights

+ Pay Transparency

+ Privacy Notice for California Residents

Elevance Health, Inc. is anE-verify Employer (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Need Assistance?

Email us ([email protected]) or call 1-877-204-7664

WARNING: Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Elevance Health requires a completed online application for consideration of employment for any position. We will never ask you for a credit card, send you a check, or ask you for payment as part of consideration for employment.

**Investigator Sr (US)**

+ Job Family: Enterprise Operations

+ Type: Full time

+ Date Posted:Jun 29, 2023

+ Req #: JR77637

**Location:**

+ NY, NEW YORK

+ National +50 Miles away from nearest PulsePoint

**Description**

Position: Investigator Sr

Location: New York state; National within 50 miles from nearest PulsePoint

Schedule: Flex 1 (0-3 days per month in the office)

Job Summary

Responsible for the independent identification, investigation and development of complex cases against perpetrators of healthcare fraud in order to recover corporate and client funds paid on fraudulent claims.

Primary duties may include, but are not limited to:

+ Claim reviews for appropriate coding, data mining, entity review, law enforcement referral, and use of proprietary data and claim systems for review of facility, professional and pharmacy claims.

+ Responsible for independently identifying and developing enterprise-wide specific healthcare investigations and initiatives that may impact more than one company health plan, line of business and/or state.

+ May interface internally with Senior level management and legal department throughout investigative process.

+ May assist in training of internal and external entities.

+ Assists in the development of policy and/or procedures to prevent loss of company assets.

+ May be called upon to represent the Company in court proceedings regarding research findings.

+ Health insurance experience required with understanding of health insurance policies, health insurance claims handling and provider network contracting.

+ Develops and maintains a high degree of rapport and cooperation with the Federal, State and local law enforcement and regulatory agencies which can assist in investigative efforts.

Requires a BA/BS and minimum of 5 years related experience in healthcare insurance and healthcare insurance investigation, law enforcement; or any combination of education and experience, which would provide an equivalent background. Professional certification of CFE, AHFI, CPC, Paralegal, RN, JD or other job related designation preferred. Knowledge of Plan policies and procedures in all facets of benefit programs management with heavy emphasis in negotiation preferred.

Preferred Knowledge/Experience

5 years' experience in healthcare field working in fraud, waste and abuse investigations and audits; 5 years of insurance claims investigation experience or professional investigation experience with law enforcement agencies or

7 years of professional investigation experience involving economic or insurance related matters.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $73,360 to $126,546

Locations: California; Colorado; Nevada; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY; Washington

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws _._

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

**Be part of an Extraordinary Team**

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

EEO is the Law

Equal Opportunity Employer / Disability / Veteran

Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.

+ EEO Policy Statement

+ Know Your Rights

+ Pay Transparency

+ Privacy Notice for California Residents

Elevance Health, Inc. is anE-verify Employer (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Need Assistance?

Email us ([email protected]) or call 1-877-204-7664

Seeking experienced Part-Time to Full-Time Private Investigators in the area to conduct SURVEILLANCE as it relates to the investigation of suspect insurance claims. We are seeking individuals who possess proven investigative skill sets within the industry. Honesty, integrity, self-reliance, resourcefulness, independence, discipline, and a calm intensity are a few characteristics of our Investigators and staff. Investigators with Scene Investigation and Recorded Statement experience are encouraged to apply.

If you have the desire to operate at your highest professional level within an organization that values and rewards excellence, please submit your resume. Only the finest individuals are considered for hire. Visit our website and find out why at www.GoCommand.com .

Requirements:

+ 1+ years of experience as an Surveillance Investigator

+ Must be licensed as a Private Investigator in your state (if required)

+ Flexibility to work varied/irregular hours and days including weekends and holidays

+ Valid state issued driver's license

The Surveillance Investigator should demonstrate proficiency in the following areas:

+ Obtaining quality surveillance video evidence

+ Writing accurate and detailed reports

+ Strong initiative, integrity, and work ethic

+ Securing written/recorded statements

+ Accident scene investigations

+ Ability to prioritize and organize multiple tasks

+ Computer literacy to include Microsoft Word and Microsoft Outlook email

Full-Time benefits Include:

+ Medical, dental and vision insurance

+ 401K

+ Extensive performance bonus program

+ Dynamic and fast paced work environment

Powered by JazzHR

Fraud Client Service Representative - Retail Banking - 2nd shift

Phoenix, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This role is responsible for the resolution of multi-product fraud related client requests by answering calls, chats or emails in an inbound contact center. These individuals work in a fast paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance and look for opportunities to deepen relationships through digital solutions.

**A Client Service Representative (responsibilities):**

• Identifies client needs and recommends solutions when fraud has been identified

• Records data captured during client interactions accurately

• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis

• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

**You’re a person who (required skills):**

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.

• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.

• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.

• Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.

• Communicates effectively and confidently with all clients to make their financial lives better.

• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.

• Is comfortable receiving ongoing performance feedback and coaching.

• Has the ability to learn and adapt to new information and technology platforms.

• Has at least an intermediate level of proficiency with computers and current technology.

• Has 1+ years of customer/client service experience, including experience handling difficult client situations.

**You’ll be even more prepared if you have (desired skills):**

• 1+ years of experience in the banking/financial industry.

• 2+ years of experience working in a client service capacity.

**Skills Used in this Role:**

• Customer Service

• Customer Focus

• Active Listening

• Multitasking

• Critical Thinking

• Oral Communication

• Learning Agility

• Time Management

• Consumer Products and Solutions

• Credit Risk

**Class Start Date: November 13, 2023**

**Preferred - SB ATM Fraud Service**

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

Fraud Client Service Representative - Retail Banking - 2nd shift

Phoenix, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This role is responsible for the resolution of multi-product fraud related client requests by answering calls, chats or emails in an inbound contact center. These individuals work in a fast paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance and look for opportunities to deepen relationships through digital solutions.

**A Client Service Representative (responsibilities):**

• Identifies client needs and recommends solutions when fraud has been identified

• Records data captured during client interactions accurately

• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis

• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

**You’re a person who (required skills):**

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.

• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.

• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.

• Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.

• Communicates effectively and confidently with all clients to make their financial lives better.

• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.

• Is comfortable receiving ongoing performance feedback and coaching.

• Has the ability to learn and adapt to new information and technology platforms.

• Has at least an intermediate level of proficiency with computers and current technology.

• Has 1+ years of customer/client service experience, including experience handling difficult client situations.

**You’ll be even more prepared if you have (desired skills):**

• 1+ years of experience in the banking/financial industry.

• 2+ years of experience working in a client service capacity.

**Skills Used in this Role:**

• Customer Service

• Customer Focus

• Active Listening

• Multitasking

• Critical Thinking

• Oral Communication

• Learning Agility

• Time Management

• Consumer Products and Solutions

• Credit Risk

**Class Start Date: November 13, 2023**

**Small Business Card Fraud Service**

**Shift:**

2nd shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

Allied Universal® Compliance and Investigations, North America’s leading expert insurance claim investigations, compliance and corporate governance company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

**ACCELERATE YOUR CAREER WITH THE GLOBAL LEADER IN INVESTIGATIVE SOLUTIONS!**

If you are looking for growth in your career, look no further! Allied Universal is hiring, and we offer competitive hourly rates, excellent benefits, career growth, and advancement opportunities. Apply now and find your perfect job today!

Allied Universal® is hiring a **Private** **Investigator** . The Investigator’s primary focus is to investigate insurance claims for a variety of coverage to include workers’ compensation, general liability, property and casualty, and disability. This individual must have investigative skills to independently conduct all aspects of basic surveillance investigations and basic claims investigations.

**WHY WORK FOR US:**

+ Compensation Package:

+ Medical, dental, vision, disability, life, etc. offered to all full-time staff

+ 401K

+ Fixed bi-weekly auto allowance provided to investigators

+ Company credit card for all fuel, travel, and field related purposes

+ Bonus eligible for monthly video submission up to $500 - based on performance

+ Referral program offering a $500 bonus per referral

+ Investigations related educational opportunities and paid training

+ Career paths built for advancement for every investigator

+ Dedicated Field Leadership department for maximum communication, teamwork, and mentoring

+ Excellent technology designed to improve your work life balance

+ Opportunity for maximum OT earnings

+ Job Stability working for one of the largest employers in the world

+ With CNI having investigative operations in the U.K, Ireland, Australia and every state in the US, opportunities for relocation are prevalent

+ Allied Universal Education Assistance Partners offers discounted tuition and free classes

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:**

+ Independently investigate insurance claims for a variety of coverage to include workers’ compensation, general liability, property and casualty and disability.

+ Collect information through use of own discretion, and guidance from clients and case managers, by means of personal observation with video and photographic validation

+ Travel required

**BASIC QUALIFICATIONS:**

+ Associates or bachelor's degree in Criminal Justice or related field desired but not required. Some of our best investigators come from the security, loss prevention and law enforcement fields.

+ We will look at experience in lieu of formal education, and also consider those looking for a career change completely! What we ultimately look for are people who have a desire to succeed and want to be a part of a great team.We’llteach the right person!

+ Ability to be properly licensed as required by the state in which you currently reside

+ **Private Investigator’s license** **required** **in the following states prior to applying** : Alabama, Florida, Louisiana, Tennessee, Utah, Montana, Nebraska, Oklahoma, North Carolina, Maine, and Virginia

+ **Georgia applicants** must independently complete the 70-hour course necessary to receive a Private Investigator’s license prior to applying

+ Must be able to successfully complete the Allied Universal Investigations PI Training/orientation course

+ Flexibility to work varied and irregular hours and days, including weekends and holidays

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2023-1091897

**Location:** United States-Arizona-Green Valley

**Job Category:** Compliance & Investigations

**About this role:**

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Treasury Management Fraud Operations as part of Consumer & Small Business Banking Fraud & Claims Management. Learn more about the career areas and lines of business at wellsfargojobs.com

**In this role, you will:**

+ Support fraud case management working directly with wholesale customers, relationship managers and various internal Wells Fargo departments.

+ Review customer transactions/ documentation to detect potential fraud situations, research and analyze moderately complex activity using multiple online systems and research techniques.

+ Contact customers and internal business partners to verify legitimate transactions/documentation and to notify of problem resolution.

+ May create and maintain fraudulent activity logs/records/databases, reconcile and summarize fraud losses, interpret data, identify trends and produce reports for management.

+ Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional areas

+ Provide subject matter knowledge and interpretation of procedures to less experienced staff

+ Interact with fraud and claims functional area on a wide range of information as well as with external customers

**Required Qualifications:**

+ 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures

+ Ability to research, trend, and analyze data

+ Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

+ Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

+ Ability to take initiative and work independently with minimal supervision in a structured environment

+ Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

+ Excellent verbal, written, and interpersonal communication skills

+ Good analytical skills with high attention to detail and accuracy

+ Outstanding problem solving and decision-making skills

+ Knowledge and understanding of Hogan, Pega

**Job Expectations:**

+ M-F 8:00am - 5:00pm

+ Ability to work overtime as needed

+ Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home on a hybrid schedule. Working one week in office and one week remote.

**Job Locations:**

+ 1525 W WT Harris Blvd, Charlotte, NC 85282

+ 1330 W Alameda, Tempe, AZ 85282

+ 2121 S Price Road, Chandler, Arizona 85286

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-303582-1

**Updated:** Wed Sep 13 00:00:00 UTC 2023

**Location:** TEMPE,Arizona

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

**About this role:**

Wells Fargo is seeking a Lead Fraud & Claims Operations Representative in Treasury Management Fraud Operations as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com

**In this role, you will:**

+ Be responsible for the mitigation and recovery of fraudulent activity experienced on Wholesale (W1, W2) flagged accounts.

+ Will be fraud case management working directly with wholesale customers, relationship managers and various internal Wells Fargo departments.

+ May review customer transactions/ documentation to detect potential fraud situations, research and analyze moderately complex activity using multiple online systems and research techniques.

+ Will be responsible for monitoring the fraud Hotline, fraud Inbox, serviceview and efax for actual and potential fraud case notification.

+ Will also contact customers and internal business partners to verify legitimate transactions/documentation and to notify of problem resolution.

+ May create and maintain fraudulent activity logs/records/databases, reconcile and summarize fraud losses, interpret data, identify trends and produce reports for management.

+ May also include revision and implementation of procedures and training materials to maximize efficiency and customer service.

**Required Qualifications:**

+ 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ 2+ years of call center experience or retail experience

+ Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures

+ Strong research skills

+ Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

+ Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

+ Excellent verbal, written, and interpersonal communication skills

+ Ability to research, trend, and analyze data

+ Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

+ Knowledge and understanding of treasury management and bank operations

+ Knowledge and understanding of customer fraud claims

+ Knowledge and understanding of Hogan and Pega experience

**Job Expectations:**

+ Schedule: M-F 8:00-5:00pm

+ Ability to work overtime as needed

**Job Locations:**

+ 1330 W 23rd St., Tempe, AZ 85282

+ 1525 W W T Harris Blvd., Charlotte, NC 28262

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-303578-1

**Updated:** Wed Sep 13 00:00:00 UTC 2023

**Location:** TEMPE,Arizona